Terms and conditions

INTRODUCTION

The Terms and Conditions of Sale detailed below describes the relationship between the you and “Principal Order” (hereafter also referred to as ‘We’)

INFORMATION THAT WE COLLECT

These Terms & Conditions apply to all offers, orders and agreements done by “Principal Order” We maintain that, by confirming your order, you have read and do unreservedly accept our terms and conditions.

OUR CONTRACT

By placing an order, you are declaring that you are 18 years of age or over.

When you submit an order, your order represents an offer to us to purchase the products. This does not mean that your order has been accepted.

All orders are subject to acceptance by us. If we accept your order we will confirm our acceptance by sending you an order confirmation by e-mail. The contract between us will only be formed when we send you the order confirmation. Any products forming part of the same order, which we have not confirmed in the order confirmation, do not form part of that contract.

We have the right to cancel or refuse to accept an order. Examples can be: When there are reasons to indicate that the orders are for resale purposes, or if we were unable to deliver the products to the address provided, or if information provided is not correct.

If an order is cancelled or not accepted, we will inform you at the earliest opportunity. If we already have received payment for such order, we will refund the applicable amount.

All products will remain available for sale on our website until we have received full payment.

If a product should become unavailable after your order had been confirmed and paid for, we will refund the price you paid.

PRICE AND PAYMENT

All prices are in USD including VAT (where applicable) Shipping costs will be added to your order and depend on your destination country and preferred shipping method.

The shipping costs will be added to total amount due and shown in the order summary page of our website before you place your order.

We accept payments most major payment methods. As Visa , mastercard and Paypal As soon as we have received your full payment, we will ship your order.

We must receive full payment before we dispatch the products.

DELIVERY

Your order will be delivered to the address you indicated when your order was placed. We do not deliver to PO Box addresses.

The products will be your responsibility and the risk of damage rests fully on you as from the delivery (the moment you are or could be in possession of the products).

If you reject a delivery or if an order due to erroneous addressing cannot be delivered, you are responsible for any costs made.

CUSTOMS

For deliveries outside the Norway you may have to pay import duty, or other taxes, fees or charges applied by customs or other authorities in the country of receipt. These fees/taxes are your responsibility and must be paid by you. Unfortunately, we have no control over these fees. We cannot tell you what the costs would be as custom policies, import duties and sale taxes vary widely form country to country.

Some countries have import restrictions on certain products or materials. You must comply with all laws and regulations of the country in which you are receiving the products. You are responsible for determining if there are any restrictions on the delivery of our products to your destination.

WATER RESISTANCE

You should be aware that none our products we sell is waterproof.

PRODUCT INFORMATION

We take great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the information and colours accurately, the colours on your screen can be different than the original product.

WITHDRAWAL OF ORDER AND RETURN POLICY

You have the right to cancel or return the products until 30 days after delivery without any need to give reasons. Your right of withdrawal starts from the moment your order is received by you or your nominated recipient. The right of withdrawal does not apply to custom made or personalized goods.
with a detailed description of the products you want to return and your order number.

You can return the products together with the delivery note to the following address :
Principal Order AS
Spikkestadveien 167, 3430 Spikkestad

Return postage, packaging and insurance will be your responsibility and at your cost. We recommend you use a tracked mail system and retain proof of postage and we suggest you to insure the products to their full value. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

Any products returned must be in their original condition, including paperwork, user manual, service papers and box as applicable. If they are not, we may be unable to accept them or make a deduction from the refund for loss in value.

We will refund the applicable amount via the same payment method used in the purchase, unless you have expressly agreed otherwise.

GENERAL INDEMNITY

You agree to be fully responsible for and indemnify us fully from and against all claims, liability, damages, losses, costs and expenses suffered by us and arising out of any breach of these terms of conditions by you or any other liability arising out of your use of our website or the use of another person accessing the website using your computer or account number and/or password

OUR LIABILITY

We only supply the products for domestic and private use. You agree not to use the products for any commercial, business or re-sale purposes.

We shall not be held responsible and disclaim all liability for any loss, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party.

EVENTS OUTSIDE OF OUR CONTROL

An event outside our control means any act or event beyond our reasonable control including acts of God, collapse of buildings, fire, flood, severe weather, explosion, accident, war, act of terrorism, industrial, acts of local or central government or other competent authorities, interruption or failure of utility services, interruption or failure of our website or IT system caused by third parties, or delays or non-performance caused by third parties including manufacturers and delivery companies.

FRAUDULENT PAYMENTS

If we reasonably suspect a fraudulent payment, then we will not dispatch any products and we will not carry out any refunds until authorized by our bank.

PRIVACY

We only use your personal information in accordance with our Privacy Policy. Please take the time to read and understand our privacy policy as it includes important terms, which apply to you.

WAIVER

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions and, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

We hope you will enjoy your Principal order products in years to come.

And that you will cherish the amount of work we have put into the making of our products.

We will in near future launch more products and hope you will follow us on our journey.